Privacy Policy

How we handle & use your information

Howkins & Harrison is the trading name of Howkins & Harrison LLP. We are a limited liability partnership of chartered surveyors, estate agents, letting agents, town planners, auctioneers, property consultants and land agents.

For the purpose of data protection legislation, the data controller is Howkins & Harrison LLP, 7-11 Albert Street, Rugby, CV21 2RX.

We may collect, hold and use some of your personal data and so here will provide more information about how this works.

Please read it carefully and ensure that you understand it. If you do not accept and agree with any part of it please stop using the website immediately, because your continuing use of our website will be seen as your acceptance of it.

Definitions and Interpretation

Meanings of phrases within this document:

Data: Any information that a user of the website provides to us, through our “Contact us” page, or through emailing us relating to any person who can be directly or indirectly identified from that information.

We/Us/Our: Howkins & Harrison LLP, 7-11 Albert Street, Rugby, CV21 2RX.

Company Number: OC316701

You/Your: A user of the website

The Website: www.howkinsandharrison.co.uk

Users Rights

As a user you have the following rights:-

A right to be informed about our collection and use of personal information
A right of access to the personal information we hold about you
A right to rectification if any personal information we hold about you is inaccurate or incomplete
A right to ask us to delete any personal information held about you unless we are obliged to retain the information for other legal reasons
A right to restrict or prevent the processing of your personal information
A right to data portability (obtaining a copy of your data to re-use with another service or organisation)
A right to object to the use of your data for particular purposes.

Data Collection

This is information about you that you give us by filling in forms physically or on our website; or by corresponding with us by phone, email or otherwise. The information you give us may include your name, address, email address and phone number, identification documents, financial information or bank account verification information.

Additionally, we may collect the following, where appropriate; occupation and/or tenancy information, land ownership information, property auction attendance information and information relating to property transactions.

You can contact us directly through any of our contact options available on the Website.

If you contact us or send us an email, we will retain the details you provide to us including your name, your email address, and any other information which you choose to give us. You can update your details at any time by contacting us here.

Information we collect from your use of our website

With regards to each of your visits to our website, we will automatically collect the following information:

technical information, such as the internet protocol (IP) address used to connect your device to the internet location of where you connected to our service

your internet service provider (ISP) the type of device you are using to access our service

We also place ‘cookies’ on your computer or device.

Please see our ‘Cookie Policy’for more information on this.

We use Google Analytics to understand how Howkins & Harrison’s internet site is being used in order to improve the user experience. Your user data is all anonymous. You can find out more about Google’s position on privacy relating to its analytics service here.

We also work closely with other organisations (including, for example, estate and letting agent content management systems, credit check providers, and mailing list providers). We will also carry out searches with third parties who hold information relating to property transactions, such as the Land Registry.

Using Your Information

Where we hold any personal information, it will be processed and stored securely, for no longer than is necessary, considering the reason it was provided to us.

We will potentially reply to your email, write to you, contact you by telephone, in order that we can:

Provide details on the properties requested, plus any others we think may interest you
Offer or provide you with the services requested, plus any others we think may interest, or be required by you as part of a job or transaction in order that we can perform our obligations to you
Provide further information about Howkins & Harrison LLP and the services that we offer
Where you have expressly opted in, to provide you with marketing communications in relation to our wider services

We will delete your personal information once your request has been met or the service has been provided, except where:

You were interested in details of properties we are offering when we will continue to hold your information in order to send you information on other properties that may interest you
You become a client, a buyer or a tenant of a property
You require us to retain it for longer
We are required to retain it for longer for legal reasons or as part of our professional indemnity insurance policy

You have the right to withdraw your consent to us using your data and to request that we delete it.

We will usually keep information about you for a maximum of 16 years after the end of our relationship with you unless:

Obligations to our regulators require otherwise
We require the data in relation to such a claim
for legal reasons
We are required to remove such data from our records
This period has been selected as it is in line with the Royal Institution of Chartered Surveyors (RICS) suggested retention period.

Sharing Your Information

We will not sell any of your data with any third parties for any purposes, we may share your information save for any requirement that is to be carried out by a third party – such as (but not limited to) an EPC, floorplan, survey, investigation or specialist advice.

You agree that, for the purposes set out in the ‘Data Collection’ section set out above, we have the right to share your personal information with:

selected third parties, some of whom we appoint to provide services, including:
business partners, subsidiaries and sub-contractors for the performance of any contract we enter into with you
analytics and search engine providers that assist us in the improvement and optimisation of our website
tradesmen and service suppliers to carry out work required pursuant to a contract with you
Any member of our group, which means our subsidiaries

Additionally, we will disclose your personal information to the relevant third party:

In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets
If we are acquired by a third party, in which case, personal data held by us about our customers will be one of the transferred assets
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property or safety of our customers, our regulator or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and prevention of money laundering

Storage of your Data

Your data will only be stored by us, at any of our premises, in the UK.

Accessing Your Data

You have a right to ask for a copy of any personal information we hold on you free of charge. Please contact us to make a request at 01788 564680 marketing@howkinsandharrison.co.uk

Changes to our Policies

We recommend that you check this page regularly to keep up-to-date, as we reserve the right to change this Policy from time to time if our policies change or the law changes. Any changes will be posted on this page of the website and you will be deemed to have accepted changes to the Policy on your first use of the website following the changes.

Applicability

This Policy applies only to your use of this website. The website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the policies of any such websites before providing any data to them.

Complaints

If you have any cause for complaint about our use of your personal data, please contact us on 01788 564680 or email complaints@howkinsandharrison.co.uk

We will address your concerns and attempt to solve the problem to your satisfaction in line with our complaints handling procedure.

You also have the right to lodge a complaint with the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

Cookie Policy

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website’s computer and stored on your computer’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows and record information about your online preferences.

What Cookies do we use and what for?
Our site may place and access certain first-party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by us. We use Cookies to facilitate and improve your experience of our site and to provide and improve our services.

Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.

We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times.

By using our site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. We use third-party cookies on our site for analytics, advertising, social media interaction and logged administrative purposes. For more details, please refer to the above table. These Cookies are not integral to the functioning of our site.

All Cookies used by and on our site, are used in accordance with current UK and EU Cookie Law.

See the table below for the list of Cookies used by our site:

Cookie	Name	Purpose	Further information
Google Analytics and Google+	_utma _utmb _utmc _utmz	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.	Click here for an overview of privacy at Google
Facebook	Renamed frequently	Facebook use cookies to recognise you when you log in, for security, advertising, localisation and analytics.	Click here for an overview of privacy at Facebook
Content Management System	wordpress_ [hash]	A functional cookie used by our content management system for administrative sessions.

* If you choose to decline cookies, you may not be able to fully experience the interactive features of our Service or Website. Our company keeps track of the pages you visit on our website, in order to determine what portion of our Website or Service is the most popular or most used. This data is used to deliver customised content and promotions within our Website and Service to customers whose behaviour indicates that they are interested in a particular subject area.

Types of Cookies Used

Analytics
We use ‘analytical’ cookies which, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our website and which parts of the website are most popular. This helps us gather feedback so that we can improve our website. Our analytics cookies include Google Analytics. To opt-out of Google Analytics, click here or to find out more information about Google Analytics security and privacy click here.

Targeting
We may use Remarketing with Google Analytics to advertise online and make ads more relevant. Remarketing cookies will be used by third parties (including Google) to show our ads on websites other than our own.

Both us and third parties (including Google) will also use Remarketing cookies – both first-party (such as Google Analytics) and third-party – to serve more relevant ads to users based on past visits to our website, whether those users are on our website or on other websites. To opt-out of Remarketing or to control your ad preferences, click here. Remarketing cookies expire 90 days from the time that the cookie is set or updated (whichever the later).

Social Media
In order to enhance your internet experience and to make the sharing of content easier, some pages on our website contain tools or applications that are linked to third party social media providers such as Facebook or LinkedIn. Through these tools or applications, the social media service provider may set its own cookies on your device. We do not control these cookies and you should check the social media service provider’s website for further details about how they use them.

How can I control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided below.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

In addition, most advertising networks offer you a way to opt-out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com. You may opt-out by clicking here: http://preferences.truste.com/ (or if located in the European Union, by clicking here: http://www.youronlinechoices.eu/). Please note this does not opt you out of being served advertising. You will continue to receive generic advertisements.

Changes to Our Privacy Policy
We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be posted on this page.