At Howkins & Harrison, we understand that property management doesn’t just stop when the office closes. Emergencies can happen at any time; whether it’s a burst pipe at midnight or a broken boiler on a Sunday morning. That’s why we’ve partnered with PropCall, a leading out-of-hours property support service, to provide 24/7, 365 days a year coverage for all our managed properties.
Around-the-Clock Support for Tenants and Landlords
This partnership ensures that both our landlords and tenants have access to reliable and professional help outside of normal office hours, including evenings, weekends, and bank holidays. Whether it’s a maintenance emergency or a tenancy-related query, PropCall acts as an extension of our team, giving our clients exceptional service and complete peace of mind at all times.
A Strategic Investment in Service Excellence
Our Lettings Partner, Mark Manning, has been instrumental in introducing this added layer of support. He commented:
“Our lettings portfolio has grown significantly in recent years, and while that’s a fantastic milestone, it also brings new challenges, particularly when it comes to providing support outside of office hours. We wanted to ensure our clients could always reach a real person for help, day or night. That’s why we turned to PropCall. They offered the ideal solution and have become an integral part of our customer service offering.”
Now in the second year of our partnership with PropCall, the results speak for themselves. With nearly 2,000 managed properties across Warwickshire, Northamptonshire, Leicestershire, and South Derbyshire, the service has already handled hundreds of out-of-hours calls, providing immediate assistance for everything from urgent maintenance issues to tenancy-related questions.
Seamless Resolution of Property Issues
PropCall’s trained professionals don’t just take messages, they actively troubleshoot issues. They’re even equipped to jump on a video call to assess the problem. If a solution can’t be found remotely, they’ll escalate the issue by contacting one of our Howkins & Harrison-approved contractors, ensuring timely resolution and minimum disruption for tenants.
Enhancing Staff Wellbeing and Client Satisfaction
Mark also highlighted the internal benefits:
“This service isn’t just about helping clients, it’s also about supporting our team. Our staff can now finish their day knowing that our clients are still in safe hands after hours. It improves work-life balance and ensures we maintain the high standards our clients expect, even when the office is closed.”
Committed to Raising the Bar in Lettings and Property Management
At Howkins & Harrison, we are committed to providing exceptional lettings and property management services across the Midlands. Our investment in 24/7 support through PropCall is just one example of how we continually evolve to meet the needs of our growing client base.
Get in Touch Today
Whether you’re a landlord looking for comprehensive property management with 24/7 support, or a tenant needing a responsive team that’s always there when you need them, Howkins & Harrison is here to help.
📞 Contact us today to learn more about our fully managed lettings services or to speak to one of our local property experts.
🔗 Visit www.howkinsandharrison.co.uk or call your nearest branch.
Lettings made easy. Support that never sleeps. That’s the Howkins & Harrison promise.
